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Server Management

Server Management

NetworkingLet us manage your servers proactively. With our proven track record you can be assured your data and services are in good hands. 

   

The following table shows the normal support tasks that are covered within our server maintenance contracts.

Server Maintenance Package

Basic

Standard

Premium

 Documentation of existing Infrastructure

Included

Included

Included

 Diagnosis and resolution of hardware issues, excluding parts

Included

Included

Included

 Initial setup of back-up routines

Included

Included

Included

 Diagnosing performance issues

Included

Included

Included

 User  account additions, deletions and permissions

Included

Included

Included

 Web based and telephone  remote support

Included

Included

Included

 Support of MS Operating system and MS applications

Included

Included

Included

 Internet / network connectivity diagnostics 1

Included

Included

Included

 Administration of email/Exchange

Excluded

Included

Included

 Installing service packs and patches

Excluded

Included

Included

 Annual review of back up plan

Excluded

Included

Included

 Server backup and error checks

Excluded

Included

Included

 Onsite Support site visits

Excluded

Included

Included

 Help desk ticketing system

Excluded

Included

Included

 Labour time relating to hardware replacement

Excluded

Included

Included

 Disk space clean up

Excluded

Included

Included

 Quarterly test restores

Excluded

Included

Included

 Server change control management

Excluded

Excluded

Included

 Installation of agreed third party software applications

Excluded

Excluded

Included

 Regular site visits and meetings

Excluded

Excluded

Included

 Remote monitoring

Excluded

Excluded

Included

 Network printer issues

Excluded

Excluded

Included

 ISP liaison

Excluded

Excluded

Included

 Disaster recovery (server down unrepairable)

Excluded

Excluded

Included

 Administration of external hosting (e.g. Mailboxes & DNS)

Excluded

Excluded

Included

 Telephony support (LAN Voice systems)

Excluded

Excluded

TBA

 

 

 

To find out how our IT Support Services can help your business.

Call us on: 01793 528549 or use our simple enquiry form and we’ll be in touch shortly.

We are proud to be certified by the following companies.

We are proud to be certified by the following companies

 
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