Online Help

Click to talk >

Call Us:

01793 528549

Our Sister company

Links

Search Google

Search Site

Server Management

Let us manage your servers proactively. With our proven track record you can be assured your data and services are in good hands.

The following table shows the normal support tasks that are covered within our server maintenance contracts.

Server Maintenance Package	Basic	Standard	Premium
Documentation of existing Infrastructure	Included	Included	Included
Diagnosis and resolution of hardware issues, excluding parts	Included	Included	Included
Initial setup of back-up routines	Included	Included	Included
Diagnosing performance issues	Included	Included	Included
User account additions, deletions and permissions	Included	Included	Included
Web based and telephone remote support	Included	Included	Included
Support of MS Operating system and MS applications	Included	Included	Included
Internet / network connectivity diagnostics ¹	Included	Included	Included
Administration of email/Exchange	Excluded	Included	Included
Installing service packs and patches	Excluded	Included	Included
Annual review of back up plan	Excluded	Included	Included
Server backup and error checks	Excluded	Included	Included
Onsite Support site visits	Excluded	Included	Included
Help desk ticketing system	Excluded	Included	Included
Labour time relating to hardware replacement	Excluded	Included	Included
Disk space clean up	Excluded	Included	Included
Quarterly test restores	Excluded	Included	Included
Server change control management	Excluded	Excluded	Included
Installation of agreed third party software applications	Excluded	Excluded	Included
Regular site visits and meetings	Excluded	Excluded	Included
Remote monitoring	Excluded	Excluded	Included
Network printer issues	Excluded	Excluded	Included
ISP liaison	Excluded	Excluded	Included
Disaster recovery (server down unrepairable)	Excluded	Excluded	Included
Administration of external hosting (e.g. Mailboxes & DNS)	Excluded	Excluded	Included
Telephony support (LAN Voice systems)	Excluded	Excluded	TBA